Privacy Policy
Last updated: June 11, 2026
Packaging Pyramid (“we”, “us”) respects your privacy. This Privacy Policy describes how we collect, use, and share personal information when you visit our website, request a quote, upload artwork, place an order, or contact our team. We are a United States–based custom packaging business serving brands that ship nationwide.
We do not sell your personal information. We use data to provide quotes, produce and deliver your packaging, and support you before and after purchase — consistent with our commitment to clear communication and trustworthy service.
Who this policy applies to
This policy applies to visitors, prospective customers, and clients who interact with us online or by phone and email. It does not apply to third-party websites we do not control.
Information we collect
Depending on how you interact with us, we may collect:
Contact and business information
Name, company name, email address, phone number, billing and shipping addresses, and messages you send through quote forms, contact forms, or email.
Order and project information
Product specifications, quantities, materials, dielines, proofs, order history, invoices, and communications about your packaging project.
Artwork and files
Logos, designs, and other files you upload for production or design support. Please do not submit sensitive personal data unrelated to your order.
Payment information
Payments are processed through secure third-party payment providers. We receive confirmation of payment and limited billing details; we do not store full credit card numbers on our servers.
Shipping and logistics data
Carrier tracking numbers, delivery status, and information needed to route and confirm delivery of your order.
Technical information
IP address, browser type, device identifiers, pages visited, referring URLs, and similar data collected through cookies and analytics tools to operate and improve our website.
How we use your information
We use personal information for legitimate business purposes, including to:
- Respond to quote requests and provide customer support
- Prepare proofs, manufacture custom packaging, and fulfill orders
- Process payments, arrange shipping, and send order updates
- Improve our website, products, and service quality
- Comply with law, prevent fraud, and enforce our Terms & Conditions
- Send transactional messages (order confirmations, proof approvals, shipping notices)
We may send marketing emails only where permitted by law and with your consent where required. You can opt out of promotional emails using the unsubscribe link in those messages.
How we share information
We share information only as needed to run our business, for example with:
- Payment processors and fraud-prevention services
- Shipping carriers and logistics partners
- Production, technology, and hosting vendors under confidentiality obligations
- Professional advisors (lawyers, accountants) when necessary
- Law enforcement or regulators when required by law or to protect rights and safety
We do not share mobile contact information with third parties or affiliates for their own marketing or promotional purposes.
Cookies and analytics
We use cookies and similar technologies to remember preferences, measure site performance, and understand how visitors use our pages. You can adjust cookie settings in your browser; some site features may not work correctly if cookies are disabled.
How long we keep information
We retain information for as long as needed to complete your orders, maintain business records, resolve disputes, and meet legal, tax, and accounting requirements. When data is no longer needed, we delete or anonymize it where practicable.
Security
We use reasonable administrative, technical, and physical safeguards to protect personal information. No method of transmission over the internet is 100% secure; please use strong passwords for any account access and contact us if you suspect unauthorized use of your information.
Children’s privacy
Our website and services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will delete it.
Your privacy rights (United States)
Depending on your state of residence, you may have rights to know what personal information we collect, request correction or deletion, and obtain a copy of certain data. California residents may also have the right to opt out of the “sale” or “sharing” of personal information as defined under California law — we do not sell personal information as described in this policy.
To exercise applicable rights, email sales@packagingpyramid.com with “Privacy Request” in the subject line. We will verify your identity before responding and will not discriminate against you for exercising lawful privacy rights.
Changes to this policy
We may update this Privacy Policy to reflect changes in our practices, technology, or legal requirements. The “Last updated” date at the top will change when we post revisions. Material changes may also be communicated by email or a site notice where appropriate.
Contact us
Questions about privacy or this policy? Email sales@packagingpyramid.com or visit our contact page.